Privacy Policy

1. Introduction

Trekonomy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our travel management platform and services. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service:

• Account Information: Name, email address, phone number, business name, and password
• Business Information: Company details, subdomain preferences, logo, and contact information
• Payment Information: Billing address and payment method details (processed securely by our payment partners)
• Content: Destinations, packages, images, and descriptions you create
• Communications: Messages, feedback, and support requests

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent, click patterns
• Log Data: IP address, access times, error logs
• Cookies: Session cookies and preferences (see Cookie Policy below)

2.3 Information from Third Parties

We may receive information from third-party services:

• Social login providers (Google, Facebook) when you choose to sign in with them
• Payment processors regarding transaction status
• Analytics providers for usage insights

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our platform
• Account Management: To create and manage your account
• Communication: To send service updates, security alerts, and support messages
• Payment Processing: To process subscriptions and transactions
• Analytics: To understand usage patterns and improve user experience
• Security: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our Service (payment processors, cloud hosting, email services)
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Legal Requirements: When required by law or to protect our rights and safety
• With Your Consent: When you explicitly authorize sharing

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication mechanisms including Firebase Authentication
• Regular security assessments and monitoring
• Access controls limiting employee access to personal data
• Secure payment processing through PCI-compliant partners

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide the Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Fulfill the purposes described in this policy

When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@trekonomy.com. We will respond within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for the Service to function (authentication, security)
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand how you use the Service

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

9. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: